Dynatrace Integration for Jira

Dynatrace

  • Enhanced context for service desk agents and other users.
  • Automated service modeling via tags or management zones.
  • Service impact analysis and automatic SLA evaluation

Jira

  • High quality asset management through enriched data.
  • Reporting of tickets per CI type or for specific CIs.
  • CI change history automatically available, provides additional context to Jira users.

Auto CMDB sync

  • Automatic synchronization of auto-detected services and applications, along with their dependencies, in real time.
  • Mirror Dynatrace Smartscape topology into CMDB (Insight currently supported).
  • Keep your CMDB up to date using near real time Smartscape Topology synchronization.
  • Enrich you existing CMDB in JIRA or use predefined CMDB structure.
  • Take your CMDB to the next level with auto-detected services and applications from Dynatrace.

Auto ticketing with business impact and root cause

  • Identify incidents in real-time by synchronizing Dynatrace Problems into Jira.
  • Access root-cause information identified by Dynatrace directly in Jira.
  • Automatically transition Jira issue workflow based on Dynatrace problem status.
  • Create refined issue reports using context provided by information from Smartscape Topology.
  • Utilize context provided by Smartscape Topology directly in JQL (Jira Query Language).

Link technical problems to business processes

  • Automatic linking of detected problems with all affected CMDB configuration items and keeping them in sync.
  • Synchronize comments between tools to keep both sides up to date.
  • View Jira issue evolution as Dynatrace Problem comments.
  • View real-time Dynatrace problem status and related events in Jira.

Auto problem remediation

  • Utilize the power of scripting to detect unapproved changes in your infrastructure.
  • Automatically execute actions based on changes detected in Smartscape topology.

Contact

Contact us for a live demonstration, trial version, or more details at dynatrace_integration@tempest.sk or via our contact form.

Fact sheet

Dynatrace Integration for Jira fact sheet is available for download here.

About

Dynatrace

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences.

Get started with Dynatrace for free: dynatrace.ai/tempest

TEMPEST

TEMPEST is a leading provider of IT products and services with a history of over twenty-five years working in the information technology sector. TEMPEST solutions covers business automation, service management, mobility, business analytics, application integration, asset management, business security, data management and IT performance. The company's clients include major organizations from telecommunications, finance, industry, utilities and public administration.

TEMPEST is an Atlassian Silver Solution Partner and Dynatrace Marketplace Partner.

For more information, please visit: tempest.sk/about

Atlassian

Products and apps built on top of the Jira platform help teams plan, assign, track, report and manage work. The Jira platform brings teams together for everything from agile software development and customer support to managing shopping lists and family chores.

Four products are built on the Jira platform: Jira Software, Jira Service Desk, Jira Ops, and Jira Core. Each product comes with built-in templates for different use cases and integrates seamlessly, so teams across organizations can work better together.

Find out more: atlassian.com